Director, Partner Success GSI/BPO

TL;DR

Director, Partner Success GSI/BPO: Leading a worldwide team of Partner Success Managers and Implementation Engineers dedicated to Global System Integrator and Business Process Outsourcing partners with an accent on strategic success, executive relationship management, and operational excellence. Focus on driving global partner adoption and expansion, resolving cross-functional conflicts, and representing at industry events and executive reviews.

Location: USA - Remote

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global leader in AI-powered software for customer experiences, financial crime prevention, and public safety, serving 25,000+ businesses including 85 of the Fortune 100, with 8,500 employees across 30+ countries.

What you will do

• Lead, mentor, and develop a global team of Partner Success Managers and Implementation Engineers supporting GSI and BPO partners.
• Provide high-level oversight of strategic partner engagements, ensuring adoption, expansion, and value realization worldwide.
• Maintain senior-level relationships with key GSI and BPO clients and serve as a trusted advisor in executive reviews.
• Represent hirify.global at global events, summits, and forums with thought-leadership content.
• Proactively resolve conflicts and misalignments between partners, Partner Success, and Sales teams.
• Collaborate cross-functionally with Sales, Services, Product, and regional teams to deliver unified partner experiences.

Requirements

• 10+ years in Partner Success, Customer Success, Global Account Management, or related leadership roles
• Proven experience leading global teams across multiple regions and time zones
• Deep understanding of GSI and/or BPO delivery models and partnership structures
• Strong executive communication skills with experience managing large strategic enterprise relationships
• Ability to influence senior stakeholders and navigate complex matrixed organizations
• Technical aptitude and experience partnering with engineering or implementation organizations
• Ability to travel up to 30% internationally

hirify.global-to-have">hirify.global to have

• Experience in a global technology or SaaS organization, professional services, or solution delivery
• Deep knowledge of global partner ecosystems or channel/alliances strategy
• MBA or equivalent strategic/business education

Culture & Benefits

• Ambitious, high-standards environment focused on challenging limits and game-changing execution.
• Equal opportunity employer committed to diversity and inclusion.
• Opportunity to work in an innovation powerhouse recognized as market leader in AI, cloud, and digital domains.