Atlassian Learning Solutions Specialist

TL;DR

Atlassian Learning Solutions Specialist (Atlassian): Driving customer engagement through tailored learning and certification experiences with an accent on needs assessments, custom training plans, and data-driven tracking. Focus on facilitating live sessions, designing adoption strategies, and measuring learning ROI.

Kuala Lumpur, Malaysia (Remote)

Company

Global tech-enabled services company headquartered in Palo Alto, California, partnering with industry giants like Atlassian to accelerate client growth.

What you will do

• Conduct needs assessments via interviews and data to identify business challenges and skill gaps.
• Design customized learning plans with courses, workshops, and documentation.
• Facilitate live training sessions, adapting in real-time to learner needs.
• Drive customer adoption and learning maturity through targeted strategies.
• Coordinate with content developers, account teams, and training partners.
• Track progress with metrics and report ROI to stakeholders.
• Proactively solve obstacles to learning success.

Requirements

• Deep expertise in Atlassian tools like Jira, Confluence, JSM.
• Experience facilitating live training with improvisation skills.
• 3+ years in customer-facing roles or technical experience with training support in B2B SaaS.
• Program management skills for ideation, scheduling, and resources.
• Proficiency in adult learning principles and performance consulting.
• Comfort building new programs from scratch.
• Exceptional writing and presentation skills.

Culture & Benefits

• Collaborative, inclusive environment with 4.7 Glassdoor rating.
• Work with world-class experts on meaningful projects.
• Opportunities to enhance industry knowledge and engage high-level decision-makers.
• Leadership focused on valuing individual contributions.

Hiring process

• Initial chat with TA member as guide.
• Meet selection team and area executive.