Revenue Cycle Advisor

TL;DR

Revenue Cycle Advisor (Finance): Driving customer success and optimizing revenue cycle processes with an accent on customer engagement and relationship management. Focus on analyzing customer performance metrics, identifying trends, and suggesting improvements to optimize revenue cycle processes.

Location: This position is available remotely to candidates residing in eastern and central time zones. For candidates residing near our Midtown Manhattan, NY or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required three days per week to support team collaboration. Must be based in the US

Salary: $70,000 - $80,000

Company

HHAeXchange is the leading technology platform for home and community-based care.

What you will do

• Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
• Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
• Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
• Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
• Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
• Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.

Requirements

• 5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.
• Proven experience in customer engagement and client relationship management.
• Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word.
• Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.
• Detail-oriented with excellent written and oral communication skills.
• Adaptive to change, with strong collaboration skills across cross-functional teams.

Culture & Benefits

• HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.