Senior Manager, Americas West Delivery (Professional Services)

TL;DR

Senior Manager, Americas West Delivery (Professional Services): Leading a team of professional services consultants and resident engineers to implement hirify.global solutions for customers, ensuring high-quality performance and customer satisfaction. Focus on improving service delivery, operational efficiency, and building strong relationships with customers and internal stakeholders.

Location: Remote (Pacific, Mountain, or Central time zones)

Salary: $158,500.00 - $241,450.00

Company

hirify.global provides cloud-first networking and security solutions, protecting 70% of the Fortune 500.

What you will do

• Lead a team of Professional Services consultants and resident engineers to implement hirify.global solutions, ensuring high-quality performance and customer satisfaction.
• Build and maintain strong relationships with customers to understand their needs and ensure satisfaction.
• Act as the primary contact for internal stakeholders, including Account teams and Professional Services management, to share project status and regional metrics reporting.
• Oversee multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget.
• Develop and implement strategies to improve service delivery and operational efficiency.
• Serve as an escalation point for customers and Account teams.

Requirements

• 5+ years of experience leading a regional Professional Services team of 10+ members.
• Proven track record of working closely with regional sales teams to participate in the sales cycle and identify expansion opportunities with existing customers.
• Proven experience scaling regional Professional Services teams to improve operational cadence, project time to value, and success rate.
• Strong customer-facing skills with the ability to lead customers to success and handle escalations.
• Technical background in one or more of the following: data, analytics, networking, security, and software development.
• Located in the Pacific, Mountain, or Central time zones.

Culture & Benefits

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy.
• Modern offices with EV charging, healthy snacks, hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.
• Pay transparency and performance-based rewards.