Director, Renewals & Customer Success Operations

TL;DR

Director, Renewals & Customer Success Operations: Leading operational activities across Renewals and Customer Success teams with an accent on annual planning, forecasting, and business process optimization. Focus on delivering high-quality business intelligence to stakeholders and driving cross-functional initiatives to support company growth.

Location: Houston, TX / Remote

Salary: $174,150 - $278,640 USD

Company

hirify.global lines up commercial operations so companies run as connected, smarter businesses.

What you will do

• Lead and guide key operational activities across the Renewals and Customer Success teams.
• Drive annual planning, forecasting, and business process optimization.
• Deliver high-quality business intelligence to stakeholders, including the executive team and FP&A.
• Support the VP of Customer Success and provide guidance.
• Lead a high-performing team of operational leads.
• Drive cross-functional initiatives and implement operational processes.

Requirements

• 6+ years leading renewals operations, customer operations, or leading a renewals team and/or customer success team.
• 6+ years leading a team.
• 6+ years working for enterprise software companies.
• Degree in Economics, Finance, or Math; MBA highly desired.
• Analytical thinker and creative problem solver.
• Strong communication and interpersonal skills.

Culture & Benefits

• Flexible work options.
• Competitive compensation and benefits packages.
• Environment where every voice is heard.
• Opportunities to innovate and support growth through individual and team development.