Manager of Solutions Engineering

TL;DR

Manager of Solutions Engineering (Solutions Engineering): Manage a Solutions team by coaching Solutions Engineers, partnering with Sales, and driving regional revenue through high-quality implementations. Focus on go-lives and revenue realization across the full customer lifecycle, with an emphasis on simplifying complexity and building strong cross-functional collaboration.

Location: Boston; Austin TX; New York - Remote; Toronto

Company

hirify.global provides SaaS companies a Merchant of Record approach to payments infrastructure.

What you will do

• Build and lead a high-performing Solutions team to deliver exceptional results and drive regional revenue.
• Coach and develop Solutions Engineers, setting clear expectations and fostering psychological safety.
• Own successful go-lives and revenue realization by ensuring implementations meet commitments and deliver measurable value.
• Translate company objectives into clear priorities and measurable goals for the region.
• Improve team processes, customer experiences, and cross-functional collaboration across Sales, Product, Engineering, and Solutions.
• Balance regional needs with company-wide priorities to maximize impact across geographies.

Requirements

• Demonstrated leadership experience managing a team or leading a Solutions function in customer-facing technical roles.
• Experience across the full customer lifecycle from pre-sales through go-live, with a track record of driving revenue realization.
• Deep understanding of solutions engineering craft and what it takes to be an effective people leader.
• Ability to simplify complexity by turning ambiguous challenges into clear actions for the team.
• Data-driven approach to decision-making, measurable goals, and tracking team performance.
• Strong cross-functional partnership skills and trusted networks across teams and geographies.

Culture & Benefits

• Digital-first work style with flexibility to work remotely and/or from hubs.
• Unlimited holidays and 4 months paid family leave regardless of gender.
• Private healthcare and wellbeing initiatives, plus retirement plans and stock options.
• Learning support via an annual learning fund and regular internal/external training.
• Inclusive culture focused on removing barriers and supporting accommodations during the application process.

Hiring process

• Application review followed by interview steps to evaluate leadership, solutions engineering experience, and cross-functional collaboration.