Lead Shop Operations (Ecommerce)

TL;DR

Lead Shop Operations (Ecommerce): Shaping the online shopping experience for pet lovers across Central & Eastern European markets with an accent on flawless execution of onsite and app campaigns, high-quality content, and smooth day-to-day shop operations. Focus on people leadership, operational oversight, and continuous improvement to tailor shops to local customer needs.

Location: Krakow, Poland. Hybrid work model: 60% in the office and 40% remote. Option to work for 20 days abroad in approved countries.

Company

hirify.global is a customer-focused team dedicated to creating the best shopping experience for pet lovers across Europe.

What you will do

• Lead, coach, and develop a team of Shop Operations Specialists responsible for multiple international shops.
• Own the end-to-end execution of shop operations across your markets, including task allocation, prioritization, and workload management.
• Ensure smooth and high-quality execution of key shop operations processes, covering product and content management as well as campaign delivery (banners, landing pages, content pages, visuals).
• Oversee content maintenance and optimization using our internal Content Management System.
• Collaborate closely with Category Management, Campaign Management, Marketing, Optimization teams, and external partners.
• Identify improvement opportunities, optimize processes, and actively share best practices across the wider Customer Excellence organization.

Requirements

• Very good English skills (minimum C1); additional European languages are a strong plus.
• 2-3+ years of experience in e-commerce or a related operational environment.
• Leadership experience (people lead, team coordination, or mentoring).
• Strong organizational skills and the ability to manage multiple markets and priorities simultaneously.
• High attention to detail and a strong customer-focused mindset.
• Confident communicator with the ability to work effectively in international, cross-functional teams.

Nice to have

• Experience working with a CMS.
• Experience with JIRA or similar task management tools.

Culture & Benefits

• Hybrid working model with 60% in the office and 40% remote.
• Option to work for 20 days abroad in approved countries.
• Development opportunities to shape your career path.
• Excellent training and support.
• Private medical care and life insurance.
• Multicafeteria system including Multisport card.