Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing and expanding relationships with existing nonprofit clients to drive platform value and revenue growth with an accent on consultative discovery and proactive outreach. Focus on identifying upsell opportunities, executing expansion playbooks, and serving as the voice of the customer to improve the product.

Location: Must be based in the continental US

Company

hirify.global is a mission-driven, YC-backed startup building the future of fundraising automation for the nonprofit sector.

What you will do

• Own and grow a book of existing nonprofit customers by identifying upsell and cross-sell opportunities.
• Lead consultative discovery sessions to match clients with higher-tier solutions.
• Proactively outbound into strategic accounts using personalized, creative tactics.
• Serve as the internal voice of the customer to provide feedback to Product and CS teams.
• Experiment with new expansion playbooks and outreach sequences to accelerate net revenue retention.
• Become an expert on institutional fundraising and post-grant award management.

Requirements

• Must be based in the continental US.
• 1–3 years of account management, customer success, or closing experience in a SaaS environment.
• Proven ability to handle expansion or upsell components within a sales cycle.
• Strong communication skills with the ability to explain complex topics clearly.
• Tech-savviness with experience in tools like HubSpot, G Suite, Zoom, Slack, and AI tools like Claude.
• High level of empathy, curiosity, and proactivity in solving customer problems.

Nice to have

• Experience selling into the nonprofit market or working in nonprofit fundraising.
• Experience working in a startup environment.
• Experience working remotely.

Culture & Benefits

• 100% covered health, dental, and vision insurance for employees (50% for dependents).
• 401(k) retirement plan.
• Generous PTO policy and parental leave.
• Company laptop and home workstation stipend.
• Regular company retreats for in-person collaboration.
• Opportunity to support impactful nonprofit organizations across the US.