Billing Resolution Specialist (Finance)

TL;DR

Billing Resolution Specialist (Finance): Researching, reviewing, and processing premium receivables and change requests for insurance policies with an accent on regulatory compliance and service quality. Focus on eliminating process gaps, resolving billing inquiries, and maintaining high production standards.

Location: Must be based in or be able to commute to the Springfield, IL office

Salary: $21.44 - $29.16 hourly

Company

Financial services company providing tailored insurance and financial products specifically for educators.

What you will do

• Process change requests and premium receivables at account, policy, or group levels for P&C and L&R.
• Research, analyze, and resolve inquiries regarding billing, payments, and refunds.
• Interact professionally with clients, agents, schools, and business partners via email and phone.
• Collaborate on process improvements to eliminate redundancies and ensure control compliance.
• Maintain individual production and quality standards for all assigned reports and work queues.

Requirements

• H.S. diploma or GED equivalent.
• Proficiency in math and critical thinking.
• Ability to communicate professionally and effectively with business partners.
• Must be based in or be able to commute to the Springfield, IL office.