Junior Customer Support Manager (AI)

TL;DR

Junior Customer Support Manager (SaaS/AI): Providing high-quality written support and digital education for German or French-speaking clients within the hospitality AI platform with an accent on high-quality written resolutions and digital education. Focus on mastering inbox management, hosting expert webinars to drive product adoption, and creating self-service digital resources.

Location: Remote (Cluj, Romania)

Company

hirify.global is an AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive through AI-powered insights.

What you will do

• Handle a high volume of support requests via email and chat with precision and speed.
• Lead virtual group training sessions and webinars for global clients to drive product adoption.
• Create digital resources, including video libraries and FAQs, to enable client self-service.
• Translate client needs into actionable insights for product and account teams in English and German/French.
• Assist with account configurations and property setups to ensure platform accuracy.

Requirements

• C1-level fluency in English PLUS German or French
• At least 1 year in a Customer Support or Client Success role, ideally within a SaaS environment.
• Exceptional professional writing skills to explain complex technical concepts simply.
• Confidence in hosting webinars and presenting to groups in a virtual environment.
• Must be based in Cluj, Romania (Remote)

Nice to have

• Solution-oriented mindset for diagnosing and solving tickets.
• Experience with webinar tools such as Zoom, GoToWebinar, or Google Meet.
• Ability to remain organized in a high-volume, remote-first workflow.

Culture & Benefits

• Global, diverse, and collaborative team environment.
• Flexible working hours to shape your own work-life balance.
• Remote-friendly work environment.
• Ongoing career development, training, and coaching.
• Six days dedicated to learning and development.
• Regular team events, both in-person and virtual.