Digital Customer Experience Lead (SaaS)

TL;DR

Digital Customer Experience Lead (SaaS): Designing and executing scalable, digital-first customer lifecycle programs to increase product adoption and retention with an accent on tech-touch and 1:many engagement motions. Focus on building self-service infrastructure, implementing AI-driven automation, and optimizing the digital customer journey.

Location: Remote (United States)

Salary: $135,000 - 175,000 Base

Company

hirify.global is a leader in digital analytics, helping organizations monitor and optimize digital journeys to drive core business objectives.

What you will do

• Translate scalable CX vision into executable lifecycle programs and establish success metrics for adoption and retention.
• Design and launch self-service and 1:many programs across onboarding, adoption, and expansion stages.
• Build reusable enablement assets, including webinars, playbooks, guides, and automated engagement flows.
• Implement AI and automation tools to reduce manual workflows and increase consultant capacity.
• Partner with Product and Marketing teams to align digital programs with in-app experiences and messaging.

Requirements

• 3–8+ years of experience in B2B SaaS Customer Success, Digital CX, or Customer Marketing.
• Proven experience building and scaling digital and 1:many engagement motions.
• Proficiency in configuring digital adoption tools, CRM campaigns, and automation platforms.
• Strong analytical skills to link program engagement to retention and expansion outcomes.
• Must be based in the United States.

Culture & Benefits

• Comprehensive health coverage (Medical, Dental, Vision) with 99% medical base plan paid by company.
• Financial security with 401k employer match and equity/options.
• Unlimited Paid Time Off, sick leave, and parental/adoption leave.
• Remote-first environment with home-office stipends and flexible work settings.
• Unique "RECHARGE PROGRAM" offering 3 weeks of complete disconnection after 3 years of tenure.

Hiring process

• Multi-stage interview process: Recruiter screen, Hiring Manager, VP of Consulting Services, Chief Customer Officer, and CEO.