Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of high-touch accounts to drive product adoption, maximize customer value, and mitigate churn risks with an accent on AI-enabled workflows and proactive relationship management. Focus on building trusted partnerships, identifying expansion opportunities, and ensuring long-term customer success within the asset operations management category.

Location: Must be based in or near Los Angeles for hybrid work

Salary: $75,000 - $82,500 USD per year

Company

hirify.global is a fast-scaling, AI-first SaaS company revolutionizing asset operations management for frontline maintenance teams worldwide.

What you will do

• Manage a dedicated book of business, serving as the primary point of accountability for customer success.
• Build strong, trusted relationships through recurring meetings and proactive engagement.
• Drive product adoption and usage of core platform and AI-powered features.
• Monitor account health scores to identify and mitigate churn or downgrade risks.
• Identify expansion opportunities and collaborate with Sales to support renewals.
• Leverage AI tools to streamline engagement, summarize outcomes, and improve efficiency.

Requirements

• 2+ years of experience in a customer-facing customer success or account management role.
• Experience with a cloud-based or SaaS company.
• Proficiency with Salesforce.
• Proven track record of being measured by revenue retention and expansion metrics.
• Strong written and verbal communication skills with web presentation experience.
• Ability to travel up to once per quarter for customer onsite visits.

Culture & Benefits

• Competitive compensation package including base salary, bonus, and variable pay.
• Meaningful equity ownership in a fast-growing company.
• Supportive environment for remote-first work with investment in LA HQ.
• Comprehensive benefits supporting health, focus, and long-term growth.
• Culture that rewards bold thinking, autonomy, and high-agency operators.