Manager, Client Success Management (SaaS)

Формат работы

remote (только USA)

Тип работы

fulltime

Грейд

lead

Английский

Страна

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Manager, Client Success Management (SaaS): Leading the vision and execution of a 1:Many Scaled CSM Model to ensure account health and expansion through automation and AI with an accent on operational efficiency and strategic account oversight. Focus on integrating AI tools for intelligence-led outreach, driving Net Revenue Retention (NRR), and mentoring CSM Associates.

Location: Remote (Must be based in the United States)

Company

hirify.global is an innovative software company providing a platform with groundbreaking business intelligence to help Fortune 500 companies execute in-person, virtual, and hybrid events.

What you will do

Design and refine the end-to-end lifecycle for the 1:Many account cohort, replacing manual touchpoints with automated workflows and AI-driven insights.
Directly manage a select list of high-potential strategic accounts to drive deeper adoption and strategic alignment.
Lead, ramp up, and coach a team of CSM Associates on the 1:Many methodology.
Partner with Sales to identify expansion triggers and conduct executive read-outs to drive Net Revenue Retention (NRR).
Integrate AI tools like Gemini and NotebookLM to manage account health and scale intelligence-led outreach.
Develop 1:Many resources including templated onboarding, resource hubs, and automated success plans.

Requirements

12+ years of total professional experience with a proven track record of employee development and strategic contribution.
Must be located in any state within the United States.
Proven ability to lead teams and contribute strategically to business goals.

Nice to have

5+ years of CSM experience, specifically with Scaled/1:Many/Digital-Touch models.
Prior managerial experience ramping up early-career team members.
Demonstrated proficiency in leveraging AI to drive operational efficiency.
Strong analytical skills for translating high-touch approaches into priority strategies.

Culture & Benefits

Competitive compensation and comprehensive benefits package.
Immediately vested 401k.
Generous paid time off (PTO).
Safe, collaborative, and people-first work environment focused on professional growth.

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