Manager, Client Success (Proptech)

TL;DR

Manager, Client Success (Proptech): Leading and developing a team of Client Success Managers to ensure the satisfaction and retention of high-end real estate agents with an accent on team leadership, operational excellence, and growth strategies. Focus on optimizing CSM workflows, managing client escalations, and collaborating with cross-functional teams to maximize client lifetime value.

Location: Must be based in Scottsdale, AZ or Austin, TX (Hybrid: 3-4 days per week in office)

Salary: $125,000 - $190,000 per year

Company

hirify.global is an AI-powered growth platform for real estate professionals, backed by Bessemer Venture Partners and other top investors.

What you will do

• Hire, coach, and mentor a high-performing team of Client Success Managers.
• Develop and execute strategies to improve client satisfaction, retention, and account expansion.
• Streamline operational processes, tools, and workflows to scale team performance.
• Analyze NPS, CSAT, and GRR metrics to identify trends and inform leadership strategy.
• Partner with Sales, Product, Marketing, and SEO teams to ensure integrated client strategies.
• Oversee renewal and upsell strategies to secure revenue growth and maintain client trust.

Requirements

• 2-4 years of experience managing a team, ideally within SaaS, technology, or marketing services.
• 5+ years of direct client-facing experience with a proven track record in driving retention and expansion.
• Strong knowledge of digital marketing strategy, including SEO, paid advertising, and social media.
• Proficiency in CRM and project management tools (Salesforce experience is a plus).
• Located in Scottsdale, AZ or Austin, TX with the ability to work 3-4 days a week in the office.

Culture & Benefits

• Competitive base salary and equity.
• 25% performance bonus.
• Full benefits package.
• Fast-paced, innovative environment at a Series C proptech company.
• Consistently recognized on BuiltIn's Best Place to Work lists.