Associate Advisor, Owner & Guest Support (Traveltech)

TL;DR

Associate Advisor, Owner & Guest Support (Traveltech): Providing first-contact resolution for vacation rental owners and guests with an accent on empathetic communication and account management. Focus on resolving booking conflicts, managing account updates, and maintaining high service level standards.

Location: Remote (US), excluding Washington D.C. and Hawaii

Salary: $19.23 per hour

Company

hirify.global is a mission-driven company dedicated to making vacation rental management easy and accessible for everyone.

What you will do

• Interact with owners and guests across multiple channels to provide accurate answers and solutions.
• Advise customers on platform policies, including cancellations, guest reviews, and damage protection.
• De-escalate sensitive situations to ensure positive outcomes for owners and guests.
• Manage booking adjustments, listing updates, and account modifications.
• Process guest booking requests, date transfers, and optional fees.

Requirements

• 2+ years of experience in a customer service role with a track record of achieving goals.
• Must live in an approved US location (excluding D.C. and Hawaii).
• Ability to work effectively and independently in a remote environment.
• Resilience and a positive mindset when handling upset customers.
• Willingness to work assigned schedules, including nights, weekends, and holidays.

Nice to have

• Experience working with Salesforce.

Culture & Benefits

• Financial wellness: Equity in the company and 401(k) with a 4% immediate vesting match.
• Comprehensive health, dental, and vision plans, including 10 free mental health visits.
• Family support: Up to 18 weeks of paid parental leave and infertility coverage.
• Time off: Generous PTO, sick leave, and personal holidays.
• Travel perks: Annual hirify.global travel credit and discounts on property stays.
• Growth: World-class onboarding and continuous learning and development resources.