Jr. IT Administrator (macOS)

TL;DR

Jr. IT Administrator (macOS/Google Workspace): Providing Tier 1 technical support and managing on-site IT operations for a global storytelling platform with an accent on asset lifecycle management and enterprise compliance. Focus on troubleshooting macOS environments, coordinating user access, and ensuring seamless onboarding/offboarding processes.

Location: Must be based in Toronto, Ontario (Fully On-site)

Salary: $23 - $30 CAD per hour

Company

hirify.global is a leading global webnovel platform that democratizes storytelling for a new generation of diverse Gen Z writers and their fans.

What you will do

• Act as the primary point of contact for Tier 1 IT inquiries, managing ticket operations for application, laptop, and workstation support.
• Provide seamless on-site technical support in Toronto and assist the distributed remote workforce to ensure continuous business operations.
• Partner with the IT GRC team to execute user account provisioning and role-based access management according to security policies.
• Manage the full lifecycle of physical and digital IT assets, from procurement and deployment to tracking and retirement.
• Coordinate with HR to deliver a seamless onboarding and offboarding experience, including device provisioning and access removal.
• Troubleshoot, maintain, and upgrade macOS, Google Workspace, Zoom, Slack, and other enterprise applications.

Requirements

• Approximately 1+ year of hands-on experience in IT Support, Helpdesk, or a similar technical administration role.
• Ability and willingness to work fully on-site at the Toronto office.
• Practical knowledge of troubleshooting macOS environments, Google Workspace (G Suite), and SSO solutions.
• Outstanding user-facing communication skills and the ability to translate technical jargon for non-technical staff.
• Basic understanding of IT security principles and diligence in following enterprise-level SOPs.
• Must be authorized to work in Canada (excluding Quebec).

Culture & Benefits

• Comprehensive health benefits, including vision, dental, and a personal health/wellness account.
• RRSP contributions for Canadian employees.
• Generous vacation and maternity/parental leave top-up programs.
• Corporate discounts for gym memberships for employees and their families.
• Career development opportunities through mentorship and investment in learning.
• Flexible perk to work from almost anywhere in the world for part of the year and annual winter break shutdown.