Client Success Manager (Legaltech)

TL;DR

Client Success Manager (Legaltech/AI): Managing client relationships and driving platform adoption for an AI-powered mass tort litigation platform with an accent on data-driven insights and operational rigor. Focus on translating client feedback into product requirements, ensuring high retention, and scaling account growth within the legal sector.

Location: US - Remote (Richmond, VA in-office presence preferred)

Salary: $80,000 - $105,000 per year

Company

AI-powered platform for mass tort litigation helping law firms automate case analysis and manage high-volume inventories.

What you will do

• Own the client relationship for an assigned book of business, developing deep knowledge of litigation portfolios and internal stakeholders.
• Lead client onboarding and serve as the primary day-to-day point of contact for partners, senior counsel, and operations leads.
• Drive platform adoption by using data and reporting to demonstrate value and surface trends aligned with firm workflows.
• Act as the voice of the client internally, channeling product feedback to the Product team and partnering with Marketing.
• Partner with Key Account Managers to align on client health and identify expansion opportunities.
• Collaborate with Litigation Managers to ensure the product meets client needs at each stage of the litigation process.

Requirements

• 3-5 years of experience in customer success or account management, preferably in legal tech or B2B SaaS.
• Proven track record of managing relationships with senior stakeholders, including law firm partners and C-suite contacts.
• Ability to analyze dashboards and translate data trends into client-ready narratives.
• Strong written and verbal communication skills for distilling complex data into compelling narratives.
• Experience designing and implementing strategies related to client service and support.
• Must be based in the US.

Nice to have

• Prior exposure to legal tech, mass tort, or litigation support environments.

Culture & Benefits

• Competitive base salary with performance-based incentives and bonuses.
• Comprehensive benefits package.
• High-ownership, collaborative team environment focused on solving complex, high-stakes problems.
• Transparent and fair compensation philosophy.
• Flexibility with remote work for candidates with strong relevant experience.