Customer Success Manager, Enterprise (LegalTech)

TL;DR

Customer Success Manager, Enterprise (LegalTech): Managing a portfolio of enterprise customers to drive product adoption and value realization for an AI-powered legal operations platform with an accent on legal workflow optimization and technical solutioning. Focus on translating legal ops pain points into actionable platform configurations and guiding clients through strategic onboarding.

Location: Remote (USA)

Salary: $118,000 - $135,000 per year

Company

hirify.global is an AI-driven legal tech company redefining legal operations through the automation of matter management, spend management, and contract lifecycle processes.

What you will do

• Build strong relationships with enterprise customers to ensure value realization from hirify.global solutions.
• Translate legal operations pain points into actionable technical solutions and workflow optimizations.
• Guide customers through onboarding, configuration recommendations, and tailored best practices.
• Triage and manage support escalations in collaboration with Product and Engineering teams.
• Conduct regular business reviews (QBRs), usage assessments, and roadmap discussions.
• Document customer-specific workflows and integrations to ensure internal continuity.

Requirements

• Must be based in the USA
• 5+ years of experience in customer-facing roles such as legal operations, vendor management, or customer success.
• Proven success supporting enterprise clients in a B2B SaaS environment, preferably in legal tech.
• Familiarity with legal ops processes, eBilling platforms, LEDES, and UTBMS standards.
• Experience mapping legal workflows to identify opportunities for automation and efficiency.
• Comfort navigating APIs, cloud platforms, and custom integrations.

Nice to have

• Familiarity with enterprise risk or GRC software platforms.

Culture & Benefits

• Comprehensive health coverage including medical, dental, vision, and HSA contributions.
• 401(k) retirement plan with company matching (100% on first 3%, 50% on next 2%).
• Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
• Exceptional paid leave for birth/non-birth parents and caregivers, plus surrogacy and adoption reimbursement.
• 100% employer-paid life and disability insurance.
• One paid volunteer day per year for community engagement.