Mid-Market Customer Success Manager (AI)

TL;DR

Mid-Market Customer Success Manager (AI): Driving revenue transformation for mid-sized customers using hirify.global's AI Operating System with an accent on workflow architecture and adoption. Focus on quantifying ROI, managing renewals, and aligning AI-driven workflows with business outcomes.

Location: Dublin, Ireland

Company

hirify.global harnesses the power of AI to transform how revenue teams win through a unified AI Operating System.

What you will do

• Partner with senior GTM leaders to design and execute revenue transformation strategies.
• Architect AI-driven workflows to modernize customer processes and drive revenue outcomes.
• Lead adoption and change management initiatives to embed hirify.global into daily team rhythms.
• Quantify measurable business outcomes and ROI using data-driven insights.
• Own renewal strategy and execution while collaborating on account expansion.
• Coordinate with internal Sales, Product, and Marketing teams to optimize the customer journey.

Requirements

• 3–5+ years of experience in customer success or account management within B2B SaaS.
• Proven track record of managing relationships with VP and C-suite stakeholders.
• Strong ability to lead value and ROI conversations.
• Excellent communication, negotiation, and presentation skills.
• Data-driven mindset focused on delivering measurable business outcomes.
• Location: Must be based in Dublin

Culture & Benefits

• Innovative environment focused on shaping the future of revenue intelligence.
• Culture of transparency and trust where employees can make a visible impact.
• Collaborative "winning together" atmosphere.
• Emphasis on growth mindset and coachability.
• Fast-paced environment with ambitious goals.