Customer Success Consultant (Medtech)

TL;DR

Customer Success Consultant (Medtech): Managing and servicing new and existing clients for a health technology platform with an accent on client onboarding, benefit builds, and functional requirements. Focus on identifying execution risks, coordinating with product teams in an agile framework, and delivering high-impact product demonstrations.

Location: New York, New York, United States

Salary: $82,000 - $102,500 USD

Company

An enterprise health technology company providing a comprehensive suite of PBM and health benefit management solutions through its proprietary Enterprise Health Platform.

What you will do

• Build and maintain trusting relationships with clients through superior customer service and ongoing oversight.
• Lead the accurate and timely transition of new clients into the Judi platform.
• Provide strategic guidance for benefit builds, accumulation feeds, network builds, and complex claim requests.
• Partner with product managers in an agile framework to conceptualize functional and non-functional requirements.
• Conduct virtual and in-person product demonstrations to prospective clients to highlight product differentiators.
• Identify execution risks and develop corresponding mitigation strategies.

Requirements

• Must be based in New York, NY
• 3+ years of experience at a Pharmacy Benefits Manager (PBM) or Health Plan.
• 2+ years of experience working in retail pharmacy or pharmacy operations.
• 1+ years in a customer success, business analyst, or product manager role.
• 1+ years of experience working directly with clients on functional requirements and training.
• Proficiency in MS Office and experience with Jira, Miro, Confluence, and AWS Redshift.

Nice to have

• Bachelor’s degree.
• Pharmacy Technician license.
• Experience reviewing pharmacy claims.

Culture & Benefits

• Diverse and inclusive workplace celebrating individuality and providing equal employment opportunities.
• Opportunity to work with industry-leading proprietary health technology infrastructure.
• Collaborative environment operating within an agile framework.
• Flexible role that enables professional growth in the intersection of healthtech and client success.