Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Managing end-to-end client relationships for utilities to implement distributed energy programs with an accent on program operations, client advocacy, and account health. Focus on driving client growth targets, resolving operational challenges, and communicating data-driven results to stakeholders.

Location: Must be based in Minnesota, USA

Salary: $85,000 - $115,000 USD

Company

hirify.global empowers utilities and their customers to create a clean, distributed energy future via virtual power plants that keep the grid stable.

What you will do

• Manage multi-faceted program operations and end-to-end client relationships for utilities.
• Act as a trusted advisor to help clients achieve growth targets and design successful programs.
• Partner with Sales to support successful account renewals and expansions.
• Analyze and present key results and technical data to diverse stakeholders and device partners.
• Develop deep expertise in demand management, Distributed Energy Resources (DERs), and product functionality.

Requirements

• 3-5 years of professional experience in technology services or customer success, preferably in SaaS or enterprise software.
• Experience in renewable energy, utilities, grid services, or adjacent cleantech/greentech industries.
• Proven success working directly with clients and building trust-based relationships.
• Project management experience with the ability to manage multiple high-priority tasks and deadlines.
• BS or BA degree.
• Sponsorship of new applicants for employment authorization is not available for this position.

Nice to have

• Familiarity with EVs, batteries, connected devices, IoT, or building automation.
• Knowledge of Virtual Power Plan (VPP) programs and initiatives.
• Certifications in energy management, project management, or program management.

Culture & Benefits

• Comprehensive benefits including 100% paid medical for employees.
• 401(k) retirement plan with employer match.
• Flexible scheduling and a casual work environment.
• Practical perks: gym subsidy, free Citi Bike membership, and an education assistance program.
• Paid parental leave.