Customer Success Manager, Scaled (SaaS)

TL;DR

Customer Success Manager, Scaled (SaaS): Driving customer success and revenue retention for a live streaming technology platform with an accent on tech-touch engagement strategies and account growth. Focus on mitigating churn, driving product adoption, and executing upselling activities across a large volume of accounts.

Location: Hybrid (3 days in office per week) in Allen, TX only

Compensation: $60k base + $10k variable = $70k OTE

Company

hirify.global helps organizations and communities stay connected through a suite of mobile apps, management software, and giving technology.

What you will do

• Manage revenue retention and churn mitigation to ensure long-term customer loyalty.
• Drive product adoption and deployment for thousands of organizations.
• Execute upselling strategies to increase net expansion by selling additional products and features.
• Conduct high-volume outreach through calls and emails to manage a large account portfolio.
• Provide expert product training and assistance to ensure successful deployment.
• Partner with the Technical Support Team to deliver timely and efficient customer responses.

Requirements

• Must be based in Allen, TX for a hybrid work model (3 days in office per week).
• At least 2 years of experience in inside sales, account management, or customer success.
• Proven track record of managing 1000+ accounts in prior roles.
• Working knowledge of Salesforce.com or a similar CRM system.
• Bachelor’s degree or equivalent years of professional experience.
• Proven track record with quota and target attainment.

Nice to have

• Experience with Not-for-Profit, Education, or Faith verticals.
• Background in software industry.

Culture & Benefits

• 100% employer-paid premiums for Medical HDHP, Dental, and Vision for employees.
• 401K matching program.
• 15 days of PTO to start, increasing with tenure and seniority.
• 12 paid company holidays and 2 paid volunteer time off days.
• Paid parental and adoption leave.
• Recognition as one of the Best Places to Work in Dallas, Denver, and Seattle.