Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving product adoption and maximizing customer value to support retention with an accent on telemetry-driven insights and value realization. Focus on developing success plans, managing renewals, and identifying expansion opportunities to ensure long-term growth.

Location: Hybrid in Oklahoma City, Oklahoma, United States

Salary: $105,000 – $112,500 annually

Company

hirify.global is a global leader in process intelligence and automation, helping over 10,000 organizations accelerate their digital transformation.

What you will do

• Drive product adoption and maximize customer value to support retention and growth.
• Deliver telemetry-driven insights on usage and whitespace to inform retention strategies.
• Lead customer onboarding, facilitate training, and ensure a smooth transition to steady state.
• Build trusted relationships with users and LOB leaders to nurture internal advocates.
• Own health reviews and risk mitigation plans to support the renewal motion.
• Identify unmet use cases and product gaps to drive expansion and modernization opportunities.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in Customer Success or Account Management, ideally in SaaS environments.
• Experience with Salesforce.
• Must be able to work in a hybrid model from the local hirify.global office.

Nice to have

• Experience with Tingono.

Culture & Benefits

• Hybrid working model emphasizing both flexibility and in-office collaboration.
• Competitive benefits including 401(k) with employer match and paid time off.
• Global Gratitude and Recharge Days.
• Employee wellness programs and counseling resources.
• Paid parental leave and invention/patenting assistance.