Director, HME Business Operations (SaaS)

TL;DR

Director, HME Business Operations (SaaS): Designing, operating, and scaling the company’s revenue growth engine across Sales and Customer Success with an accent on systems, processes, and pipeline reporting. Focus on optimizing HubSpot governance, improving forecast accuracy, and driving customer adoption through scalable playbooks.

Location: Remote (US). Applicants must be legally authorized to work in the United States; no visa sponsorship is provided.

Salary: $120,000 - $180,000

Company

hirify.global is a digital ordering platform transforming post-acute care for medical equipment and supplies.

What you will do

• Own the forecast process, accuracy, and reporting cadence for key metrics including ARR, MRR, NRR, and churn.
• Manage HubSpot strategy and governance end-to-end, leading system enhancements and automation initiatives.
• Design and administer commission plans and incentive programs in collaboration with Finance and Sales leadership.
• Develop Customer Success playbooks and reporting to drive user adoption and engagement across customer departments.
• Partner with Product and Implementation teams to align CS education and expectations with roadmaps.
• Serve as a data-driven advisor to sales leadership to improve productivity and conversion rates.

Requirements

• 5–10+ years of progressive experience in Sales Operations, Revenue Operations, or Commercial Operations.
• Proven experience supporting a $50M+ SaaS organization.
• Deep knowledge of SaaS metrics (ARR, MRR, NRR, churn, CAC, LTV).
• Advanced proficiency in CRM optimization, specifically with HubSpot, Gong, or Gainsight.
• Strong analytical skills with advanced Excel modeling and experience with tools like Looker or Tableau.
• Must be legally authorized to work in the US at the time of application.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision coverage.
• 401(k) Retirement Plan and Equity Incentive Plan.
• Remote-first environment with an optional NYC office for local employees.
• Flexible Vacation Policy and "Summer Fridays" (5 paid Fridays off during summer).
• Monthly internet stipend and annual contributions for home office and wellness.
• Annual stipend for education and professional development.