Director of Channel Operations (SaaS)

TL;DR

Director of Channel Operations (SaaS): Leading and optimizing the operational backbone for channel ecosystem revenue growth with an accent on process scalability, CRM/PRM integration, and cross-functional alignment. Focus on designing revenue-focused channel programs, delivering data-driven forecasting, and scaling partner effectiveness.

Location: Remote (US Only). Must be authorized to work in the United States without sponsorship.

Company

hirify.global provides cloud-based solutions to mission-driven nonprofits and associations, helping over 20,000 organizations amplify their impact through fundraising, learning, and operational management.

What you will do

• Define and scale channel processes, workflows, and execution models to support new customer acquisition and revenue growth.
• Operationalize partner programs including tiers, incentives, MDF, and deal registration.
• Own channel performance reporting, KPIs, and forecasting in partnership with Finance and RevOps.
• Lead system requirements and improvements for CRM, PRM, and CPQ tools.
• Act as a connective layer between Channel Sales, Marketing, and Customer Success to reduce friction and revenue leakage.
• Influence senior leadership through clear, data-backed insights on territory planning and partner coverage.

Requirements

• 8–12+ years of experience in Channel, Revenue, Sales, or Partner Operations within a SaaS/tech environment.
• Must be authorized to work in the United States without sponsorship.
• Strong analytical capabilities with experience building dashboards and KPIs tied to revenue outcomes.
• Deep familiarity with CRM systems (Salesforce preferred) and PRM tools.
• Demonstrated ability to partner effectively with Sales, Marketing, and Finance leadership.

Nice to have

• Experience in nonprofit, education, or mission-driven technology markets.
• Success in scaling channel operations within a fast-growing organization.
• Executive communication and influence skills.

Culture & Benefits

• Medical, dental, and vision insurance.
• 401(k) savings plan with company match.
• Flexible paid time off and generous sick leave.
• Purpose-driven culture with a focus on work-life balance.
• Employer-paid parental leave and short-term disability.