CX Systems Developer Lead (Salesforce)

TL;DR

CX Systems Developer Lead (Salesforce/CCaaS): Designing, building, and scaling integrated consumer experience solutions across Salesforce Service Cloud and Enterprise CCaaS platforms with an accent on API development, automation, and omnichannel journeys. Focus on implementing AI-driven automation, conversational systems, and complex event-driven integration patterns to optimize consumer and agent outcomes.

Location: Needham, MA, United States

Salary: $150,300 - $183,700 USD

Company

hirify.global is a global product design and technology company known for its disruptive innovation in lifestyle solutions under the Shark and Ninja brands.

What you will do

• Lead and implement CX technology solutions using Salesforce Service Cloud and Zoom CCaaS to enable scalable service operations.
• Develop and maintain IVR logic, workflow automation, and omnichannel service workflows across voice, messaging, and chat.
• Design and build API-based integrations using synchronous, asynchronous, and event-driven patterns between CRM and enterprise platforms.
• Implement AI-driven capabilities, including conversational chatbots, virtual agents, sentiment analysis, and intelligent routing.
• Manage platform administration and governance, ensuring SOX-compliant permissions and security controls.
• Optimize consumer journey data flows to ensure interaction data is structured and usable for AI and analytics.

Requirements

• 5+ years of experience in CX systems development, CRM platform engineering, or CX platform administration.
• Hands-on experience configuring enterprise CCaaS platforms such as Zoom CCaaS, Genesys, or Amazon Connect.
• Proficiency in Salesforce Service Cloud, specifically flows, workflow automation, case management, and data modeling.
• Proven experience designing integrations using APIs, middleware, and event-driven architectures.
• Experience incorporating AI automation or conversational platforms into CX workflows.
• Must be located in or able to work from Needham, MA, United States.

Nice to have

• Salesforce certifications: Administrator, Platform Developer I or II, or Service Cloud Consultant.
• Experience integrating knowledge management systems and multi-source content repositories.
• Familiarity with cloud-native architectures and enterprise integration patterns.

Culture & Benefits

• Comprehensive health coverage including medical, dental, vision, and HSA with company contribution.
• Financial security with 401(k) retirement plan matching and an employee stock purchase program.
• Work-life balance support via generous paid time off and company holidays.
• Additional perks including parental leave, pet insurance, and pre-paid legal insurance.
• Employee discounts on hirify.global products and a referral bonus program.