Technical Support Specialist (French)

TL;DR

Technical Support Specialist (IT Operations): Providing transformative customer experiences and resolving complex technical issues for a multinational product Support Team with an accent on Windows troubleshooting and customer service. Focus on collaborating with Engineering and QA to resolve critical product issues and developing knowledge base articles.

Location: Hybrid in Berlin or Remote within Germany

Company

hirify.global unifies IT to simplify work for more than 35,000 customers through a Unified IT Operations Platform providing endpoint management and autonomous patching.

What you will do

• Prioritize and resolve customer tickets and support calls promptly and accurately.
• Perform deep troubleshooting of Windows, MacOS, and Linux environments.
• Collaborate with Engineering, QA, and Product Management to resolve critical product issues and improve future releases.
• Create and deliver technology training for internal and external partner teams.
• Develop and maintain knowledge base articles and technical workarounds.

Requirements

• Fluent in French and English.
• Must be based in Germany (no visa sponsorship available).
• Bachelor's degree in Computer Science or equivalent professional experience.
• At least 2 years of experience in a customer service or technical support position.
• Proficiency in Windows troubleshooting (registry, services, etc.).
• Basic understanding of networking and virtualization platforms.

Nice to have

• Experience with Zendesk.
• Working knowledge of MacOS and Linux distributions.
• Previous experience with RMM software.
• Fluency in Italian, German, Dutch, or Spanish.

Culture & Benefits

• Hybrid office options to balance personal life and work.
• Complimentary lunch 3 times a week at the Berlin office.
• Access to a Corporate Benefits Platform with various brand discounts.
• Professional growth via a renowned training platform.
• International and intercultural work environment located in the heart of Berlin.