Senior Business Travel Consultant (French Speaking)

TL;DR

Senior Business Travel Consultant (French Speaking): Delivering elite travel support to senior leaders and high-value clients with an accent on personalized service, complex itinerary management, and proactive problem-solving. Focus on building long-term relationships, managing high-pressure situations, and balancing premium service with operational efficiency.

Location: Must be based within commuting distance of hirify.global's Berlin hub.

Company

hirify.global is an intelligent platform for travel and spend management, automating travel bookings, expenses, and invoice processing for over 10,000 companies worldwide.

What you will do

• End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
• Provide expert recommendations aligned to traveler preferences, company policy, and duty of care.
• Handle urgent and high-impact travel disruptions with speed, empathy, and precision.
• Manage multiple channels (phone, chat, email) in a fast-paced Executive Care environment.
• Build long-term relationships with Executive travelers through consistent, high-quality service.
• Collaborate closely with peers to maintain a high-performance, elite service culture.

Requirements

• Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar).
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Strong understanding of contact center performance metrics, including productivity, efficiency, and CSAT.
• Exceptional communication skills with a polished, confident, and discreet style.
• Ability to remain calm, decisive, and solutions-focused in high-pressure situations.
• Strong organizational skills and attention to detail.

Nice to have

• Experience supporting senior stakeholders, C-suite, or high-net-worth individuals.
• Exposure to out-of-hours, follow-the-sun, or on-call travel support models.

Culture & Benefits

• Competitive compensation and equity ownership in hirify.global.
• Generous allocation of vacation days plus public holidays.
• Choice of private healthcare or a gym allowance.
• Life Insurance.
• Unforgettable hirify.global events, including our spectacular annual summer party.
• Up to 20 "Work from Anywhere" days per year.