Collections Operations Specialist (Fintech)

TL;DR

Collections Operations Specialist (Fintech): Executing and maintaining operational initiatives to collect from delinquent and high-risk customers, focusing on communication, negotiation, and data-driven decisions. Focus on balancing customer's ability to pay with hirify.global's risk appetite, negotiating payment plans, and ensuring customer's financial well-being.

Location: New York, NY (HQ); Remote (Canada); Remote (US); San Francisco, CA. Relocation support to NYC or SF (as needed)

Salary: $80K - $155K

Company

hirify.global is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends.

What you will do

• Ensure timely collections from delinquent and high-risk small business and commercial accounts through outbound and inbound communication across email and phone channels.
• Balance customer’s ability to pay, reconcile customer payments, and hirify.global’s risk appetite to negotiate payment plans to reduce credit losses, and ensure customer’s financial well being.
• Utilize and build tools to help manage your portfolio efficiently.
• Ensure operational excellence by meeting team KPIs and SLAs.

Requirements

• Minimum 3 years of experience in collections, recoveries or credit risk management operations via phone and written correspondence.
• Strong background in customer support via phone and email.
• Experience with collecting on commercial financial products like credit cards, loans, etc.
• Excellent written and verbal communication skills.
• Investigative and critical thinking skills.
• BA/BS or equivalent experience.

Nice to have

• Experience in high growth startups.
• Experience working in fintech.
• Experience in SMB or Commercial collections.

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you.
• 401k (including employer match on contributions made while employed by hirify.global).
• Flexible PTO.
• Unlimited AI token usage.
• Health and Wellness stipend.