Card Operations And Services Analyst (Fintech)

TL;DR

Card Operations and Services Analyst (Fintech): Managing end-to-end card services, fraud prevention, and dispute resolution for a global financial platform with an accent on operational excellence and partner collaboration. Focus on maintaining service availability, performing complex reconciliations, and driving process improvements through automation and SOP development.

Location: Edmonton, AB, Canada (Hybrid)

Salary: $75,000 - $85,000 CAD

Company

hirify.global is a global financial operations company providing businesses with real-time financial control, cross-border payments, and currency risk management solutions.

What you will do

• Monitor daily card service operations to ensure high availability and customer satisfaction.
• Manage dispute processing for major card payment schemes like Visa and Mastercard.
• Investigate irregular usage and potential fraud involving client cards.
• Provide 2nd-level support for client service enquiries.
• Perform regular reconciliations and reporting for internal and external stakeholders.
• Design and deliver process improvements, including the development of SOPs and automation initiatives.

Requirements

• Operational experience with card schemes and associated systems.
• Proven experience in managing card scheme disputes, chargebacks, and fraud identification.
• Familiarity with CRM tools like Salesforce and ticketing systems such as the Atlassian suite.
• Ability to coordinate effectively across multiple regions and time zones.
• Strong operational mindset with the ability to balance risk and business outcomes.

Nice to have

• Experience with Cardinal 3DS and Feature Space.

Culture & Benefits

• Hybrid work model promoting work-life balance and flexibility.
• Comprehensive benefits package including gender-neutral parental leave.
• Access to leadership training, internal mobility, and a large library of online learning.
• Commitment to diversity, inclusion, and community giving through the Make a Difference program.
• Regular team engagement activities and recognition awards.