Senior Customer Support Engineer

TL;DR

Senior Customer Support Engineer (CDN/AI): Resolving customer concerns, creating internal tooling, and engineering solutions to help customers maximize the hirify.global platform with an accent on Ecosystem and CDN domains. Focus on troubleshooting complex issues, driving fixes, and improving documentation.

Location: Must reside within Australia or Japan. English language proficiency required.

Company

hirify.global provides developers with tools and cloud infrastructure to build, scale, and secure a faster, more personalized web.

What you will do

• Solve technically complex cases for hirify.global customers.
• Troubleshoot issues alongside Engineering and drive fixes.
• Partner with Product, Solutions, and Customer Success to provide guidance.
• Develop and improve internal tools and scripts.
• Specialize in product areas (CDN, AI enablement) and act as a domain owner.
• Improve documentation and create new runbooks and internal processes.

Requirements

• Hands-on experience using hirify.global as a platform.
• Modern development and architecture experience in the AI or web space.
• Prior customer support experience in a technical role.
• Strong written and verbal communication skills.
• Comfortable working with a fully remote, globally distributed team.
• Willing to participate in a weekend/holiday on-call rotation.

Nice to have

• Frontend development experience (e.g., React/Next.js).
• Enjoy technical writing for public docs or developer education.
• Experience automating workflows with agentic services.

Culture & Benefits

• Fully remote work environment.
• Opportunity to shape the future of web development.
• Work with a globally distributed team.
• Focus on enabling the world to ship the best products.