Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Driving satisfaction, retention, and expansion within top SMB portfolios with an accent on strategic partnership building and consultative growth. Focus on leveraging data analytics to optimize customer outcomes and developing scalable frameworks for team efficiency.

Location: Must be based within commuting distance of our hubs in Chicago or Boston. Relocation support is available for this role.

Compensation: $94,000–$122,000 per year plus equity.

Company

hirify.global is an intelligent platform for travel and spend management designed to eliminate manual shadow work for businesses globally.

What you will do

• Manage a high-value portfolio of SMB customers, building multi-threaded relationships with key stakeholders and C-suite leaders.
• Drive customer growth by identifying expansion opportunities and ensuring maximum platform ROI.
• Conduct data-driven Quarterly Business Reviews and create scalable reporting frameworks for the wider team.
• Act as an expert on the product ecosystem and advocate for client needs within the product roadmap.
• Identify friction points in the client experience and develop long-term, scalable solutions.
• Collaborate cross-functionally with Sales, Product, and Support to ensure seamless client roll-outs.

Requirements

• 3+ years in B2B Account Management or Customer Success (SaaS experience preferred).
• Native-level proficiency in English required.
• Strong presentation skills with the ability to translate complex data into compelling narratives.
• Advanced analytical skills using Excel or BI tools.
• Must be based in or able to relocate to the US (Chicago/Boston hubs).
• Growth mindset with experience thriving in hyper-growth environments.

Culture & Benefits

• Competitive base salary, commission structure, and equity ownership.
• Hybrid work model with 3 days in-person per week to drive collaboration.
• Generous time off including 20 vacation days, 12 public holidays, and a 4-week paid sabbatical after 5 years.
• Comprehensive health benefits including choice of 3 medical plans, dental, and vision.
• 401(k) retirement plan with company matching contributions.
• Wellbeing support via Spring Health and 12-16 weeks of paid parental leave.
• Professional development opportunities and annual team events.