Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing a high-value SMB portfolio to drive retention, satisfaction, and revenue expansion for an intelligent travel and spend management platform. Focus on building strategic partnerships, utilizing data-driven insights for business reviews, and designing scalable account frameworks to enhance the client product experience.

Location: Must be based within commuting distance of Boston, Massachusetts. Relocation support is available.

Salary: $94,000 – $122,000 (including variable earnings)

Company

hirify.global is a global SaaS platform providing automated travel and spend management solutions for over 10,000 companies worldwide.

What you will do

• Own a high-value portfolio of SMB clients, building multi-threaded relationships with key stakeholders and decision-makers.
• Drive customer growth through consultative engagement, identifying upsell and expansion opportunities aligned with client goals.
• Conduct data-driven Quarterly Business Reviews (QBRs) and develop actionable reporting frameworks for the broader team.
• Act as a product expert and advocate for client needs within the internal product roadmap.
• Identify and solve recurring friction points to improve long-term customer experience and operational efficiency.
• Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless feature roll-outs.

Requirements

• 3+ years of experience in B2B Account Management or Customer Success, preferably within the SaaS industry.
• Proven track record of meeting or exceeding retention and revenue expansion targets.
• Strong analytical skills with proficiency in Excel and BI tools for data-driven storytelling.
• Exceptional presentation and communication skills to effectively engage C-suite decision-makers.
• Must be located within commuting distance of the Boston hub.
• Native-level fluency in English is required.

Culture & Benefits

• Competitive compensation package including base salary, commissions, and equity ownership.
• Hybrid work model: team members work together in-person 3 days a week.
• Comprehensive health benefits including medical, dental, vision, and gym subscriptions.
• Financial security through a 401(k) plan with company matching and life/disability insurance.
• Generous leave policies: 20 vacation days, 12 public holidays, and 12-16 weeks of paid parental leave.
• Support for personal well-being through therapy/coaching sessions and 16 hours of paid volunteer time.