Senior Business Travel Consultant (GDS)

TL;DR

Senior Business Travel Consultant (GDS): Managing end-to-end business travel arrangements for strategic clients on the hirify.global platform with an accent on complex ticketing and GDS proficiency. Focus on delivering 7-star customer service, resolving travel-related issues, and providing proactive support to corporate clients in a fast-paced environment.

Location: Must be based in Massachusetts, Illinois, Florida, New Jersey, or New Hampshire. Initial one-week onboarding required at the Chicago office.

Salary: $58,000 – $72,000

Company

hirify.global is an intelligent travel and spend management platform automating bookings and expenses to eliminate manual work for over 10,000 companies worldwide.

What you will do

• Manage international and domestic travel bookings, amendments, and cancellations for strategic B2B clients.
• Maintain GDS queues and ensure accuracy in complex reissuing of tickets.
• Communicate with clients professionally via live chat, phone, and email to provide travel solutions.
• Mentor junior team members and conduct quality checks on their work.
• Maintain high satisfaction standards by proactively identifying and resolving client needs.
• Collaborate with the team to meet defined service level agreements.

Requirements

• Must possess expert knowledge of Amadeus, Sabre, or similar GDS systems with autonomous reissuing capabilities.
• Must be based in Massachusetts, Illinois, Florida, New Jersey, or New Hampshire.
• Experience in air fares and professional ticketing for corporate travel.
• Fluency in English is essential for client communication.
• Familiarity with North American business culture and customer service expectations.
• Ability to work on a rotational shift schedule between 8:00 AM – 8:00 PM including weekends.

Nice to have

• Proven track record in a similar senior business travel consulting role.
• Experience working in a high-growth SaaS or tech-enabled services environment.

Culture & Benefits

• Comprehensive medical, dental, and vision plans, plus HSA/FSA options.
• 401(k) retirement plan with company matching.
• 20 vacation days and 12 public holidays.
• Spring Health program providing access to therapy and coaching sessions.
• 12-16 weeks of paid parental leave.
• Supportive team environment with mentorship opportunities and company-wide events.