Customer Care Agent

TL;DR

Customer Care Agent: Providing high-quality support and travel management solutions to business travelers with an accent on delivering a 7-star customer experience. Focus on solving complex travel issues, maintaining high service standards, and driving innovative problem-solving in a fast-paced environment.

Location: Must be based in or able to commute to Birmingham, UK. Office-based role (5 days/week).

Company

hirify.global is an intelligent platform for travel and spend management, automating bookings and expenses to empower companies worldwide.

What you will do

• Act as a trusted advisor to global business travelers, ensuring a seamless and customer-centric experience.
• Resolve travel issues efficiently via phone, email, and live chat.
• Exceed service expectations while managing complex bookings and requests.
• Collaborate with the team to identify innovative solutions for non-standard travel challenges.
• Stay updated on new product features and operational tools within the travel platform.

Requirements

• Fluent or native level of English proficiency is essential.
• Previous experience in a customer-facing role such as retail or call centers.
• Strong problem-solving skills and the ability to multitask effectively.
• Performance-driven mindset with experience working against KPIs and quality metrics.
• Availability to work flexible rotational shifts between 8 am and 7 pm, including 1 weekend every 7 weeks.
• Must be located within commuting distance of the Birmingham office.

Nice to have

• Experience with multi-channel support (phone, chat, email).
• Familiarity with travel management software or SaaS environments.

Culture & Benefits

• Competitive compensation package including equity ownership.
• Comprehensive private medical cover and life insurance.
• Generous 25 days of annual leave plus bank holidays.
• Supportive wellbeing programs including 12 therapy and 12 coaching sessions.
• Paid parental leave and 4 weeks of paid sabbatical after 5 years.
• Annual team events, cycle-to-work schemes, and volunteer time off.