Client Partner (SaaS)

TL;DR

Client Partner (SaaS): Managing strategic relationships with key accounts to ensure maximum value realization and drive retention with an accent on account planning and strategic growth. Focus on acting as a trusted advisor at board level and aligning product development with customer outcomes.

Location: Onsite in Warwick, UK

Company

hirify.global provides a suite of industry-leading cloud-based software solutions for accountants and bookkeepers across the UK and Ireland.

What you will do

• Manage a defined book of business focused on named key accounts to maximize retention.
• Collaborate with sales account managers to drive up-selling and cross-selling opportunities.
• Act as the voice of key customers, working with product teams to ensure solutions meet client requirements.
• Develop and execute tailored account plans and achieve specific account KPIs.
• Build trust-based relationships to position the company as a strategic advisor.
• Stay current on industry trends within the payroll and accounting sector.

Requirements

• Experience in client-facing roles within SaaS environments.
• Proven success in managing and growing strategic client relationships.
• Strong business acumen with the ability to work commercially at board level.
• Knowledge of payroll or accounting-based applications and associated business processes.
• Exceptional written and verbal communication and presentation skills.
• Bachelor's degree in Business, Finance, or a related field.

Culture & Benefits

• Supportive, collaborative, and inclusive work environment.
• Commitment to professional growth and personal career aspirations.
• Focus on maintaining a healthy balance between professional and personal life.
• Culture of dignity, respect, and equal opportunities for all employees.

Hiring process

• Initial application and Hiring Manager review.
• Screening call with the recruitment team and psychometric testing.
• Two stages of interviews.
• Conditional offer followed by reference and right-to-work checks.