Bilingual Customer Success Manager (Fintech)

TL;DR

Bilingual Customer Success Manager (Fintech): Managing merchant accounts and driving revenue growth through proactive retention and cross-selling within the SME sector with an accent on account profitability and customer satisfaction. Focus on optimizing merchant portfolios, leading integration projects, and ensuring high-quality service resolution.

Location: Hybrid model based in Markham/Toronto, Canada

Salary: OTE $55,000 - $64,000

Company

Global leader in commerce solutions providing payment processing and financial technology services.

What you will do

• Generate revenue by identifying sales opportunities and cross-selling bank card services and terminal upgrades within SME portfolios.
• Maintain and retain high-value merchant accounts using strong negotiation skills to ensure profitability.
• Lead integration projects and handle new merchant location and equipment setups.
• Provide one-stop resolution for customer incidents and inquiries with a 24-48 hour follow-up commitment.
• Document all merchant interactions and resolutions within the CSP system.

Requirements

• Bilingual fluency in French and English (written and spoken).
• Must be based in or able to work from the Markham office (Hybrid).
• 1-2 years of experience in B2B customer service or sales.
• Strong negotiation, relationship-building, and outbound phone sales skills.
• High School diploma.
• Proficiency in MS Office applications (Word, Excel, Outlook).

Culture & Benefits

• Competitive base salary with quarterly sales incentives.
• Comprehensive medical, dental, and vision care benefits after 30 days.
• Retirement and investment options.
• Coaching from top-tier sales professionals and opportunities for career growth.
• Paid time off, EAP programs, and charitable gift matching.