Junior IT Helpdesk Specialist (IT)

TL;DR

Junior IT Helpdesk Specialist (IT): Providing first-line technical support to customers with an accent on troubleshooting and ticketing systems. Focus on resolving technical issues via email and guiding users through step-by-step problem resolution.

Location: Fully Remote (Ukraine)

Company

hirify.global is a global provider of business and tech advisory, managed services, and software development with over 6,000 specialists.

What you will do

• Serve as the first point of contact for customers seeking technical assistance via email.
• Identify technical issues and determine the best solutions based on provided details.
• Guide customers step-by-step through troubleshooting and problem resolution.
• Escalate unresolved issues to the next level of support when necessary.
• Follow up with customers to ensure resolution and maintain accurate support records.

Requirements

• Location: Must be based in Ukraine
• English: Upper-Intermediate (B2) level or higher
• Strong proficiency in Excel and Google Workspace (Sheets and Docs).
• Experience working with Zendesk or similar ticketing systems.
• Previous experience in customer support or service roles.
• High attention to detail and strong problem-solving skills.

Nice to have

• Basic technical troubleshooting knowledge.
• Experience supporting SaaS or IT products.

Culture & Benefits

• Professional growth through a dedicated mentorship program and regular performance reviews.
• Access to extended training, certification opportunities, tech talks, and hackathons.
• Well-rounded health insurance coverage and fitness compensation programs.
• Family support including maternity aid and financial assistance for marriage and childbirth.
• Inclusive environment with equal opportunities for all employees.

Hiring process

• Application review and initial Talent Acquisition interview.
• Technical interview focused on expertise and problem-solving skills.
• Optional customer interview for specific roles.
• Job offer.