Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a book of 15-20 enterprise accounts to drive product adoption and retention with an accent on connecting marketing goals with an API-driven product. Focus on translating customer insights into actionable feedback for product teams and handling renewal/upsell conversations.

Location: Based in Berlin, Germany

Company

hirify.global provides a flexible, highly scalable API-driven product for loyalty and promotions.

What you will do

• Build relationships with customers to drive adoption and translate needs into insights for Sales, Marketing, and Product teams.
• Connect marketing objectives with the technical API-driven product and explain complex configuration steps.
• Collaborate with Technical Account Managers and developers to integrate the product and troubleshoot technical issues.
• Drive retention and growth through strategic business value delivery and managing upsell/renewal conversations.
• Document customer information to build training resources and reduce support tickets.

Requirements

• Exceptional communication skills in spoken and written English and Spanish.
• Experience in Customer Success, Account Management, or client-facing roles.
• Passion for tech and experience with SaaS products and APIs.
• Experience working with diverse stakeholders including Marketing, Developers, and Executives.
• Ability to manage a book of 15-20 accounts.
• Experience in the loyalty and promotion industry or relevant marketing background.

Culture & Benefits

• €1,000 annual learning budget, LinkedIn Learning access, and free German language courses.
• 30 days of annual leave plus extra paid days for birthday and moving day.
• Home office setup budget and monthly home office allowance.
• Freedom to work from abroad for up to 90 days worldwide.
• Mental health support via nilo.health and discounted Urban Sports Club membership.
• 20% company subsidy on pension contributions and subsidized BVG public transport ticket.