Client Support Representative (Proptech)

TL;DR

Client Support Representative (Proptech): Providing guidance, education, and technical solutions to top real estate professionals to maintain their online presence with an accent on empathy, quick-thinking, and web development basics. Focus on resolving client queries via live chat, phone, and email, and identifying upsell opportunities.

Location: Hybrid in Scottsdale/Kierland, AZ. Must be willing to work 6 am - 6 pm PT. Initial 3-4 weeks are full-time in-office.

Salary: $21.63 - $24 per hour plus 20% performance bonus.

Company

hirify.global is a Series C proptech company building an AI growth platform for real estate professionals.

What you will do

• Provide real-time assistance to clients via live chat, phone, and email.
• Triage and report technical issues to the product team.
• Identify and uncover upsell opportunities through active listening and needs-based discovery.
• Manage case workloads to ensure prompt follow-up and continuous customer engagement.
• Collaborate with internal teams to resolve customer requests effectively.

Requirements

• 2-5+ years of experience in customer service.
• Must be based in or able to commute to Scottsdale/Kierland, AZ.
• Proficiency in customer management platforms like Salesforce.
• Ability to communicate complex technology to users of all skill levels.
• Strong empathy and a resourceful, out-of-the-box thinking approach.

Nice to have

• Experience in website design or the real estate industry.

Culture & Benefits

• Series C company backed by top investors including Bessemer Venture Partners.
• Dynamic startup environment focusing on innovation and teamwork.
• Hybrid work model (3 days office, 2 days home) following a brief training period.
• Performance-based quarterly bonuses.