Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Troubleshooting and resolving complex technical issues for a Gen AI-driven code review platform with an accent on product adoption and serviceability. Focus on debugging technical challenges, collaborating with developers to identify defects, and improving the overall customer experience for software engineers.

Location: Hybrid (San Francisco or Boston, MA)

Salary: $115k-190k

Company

hirify.global is an innovative R&D company building Gen AI-driven code review systems for human-machine collaboration.

What you will do

• Troubleshoot, debug, and resolve complex technical issues directly with customers.
• Educate users on product best practices to maximize platform value.
• Conduct Zoom calls to resolve issues and improve product adoption.
• Collaborate with developers to identify defects and suggest product improvements.
• Test new features and develop tools to scale deployment and auto-support infrastructure.
• Contribute to internal and external knowledge bases.

Requirements

• At least 2 years of experience in technical support, software engineering, or a technical customer-facing role.
• Business fluency in spoken and written English.
• Experience with modern ticketing and customer support systems.
• Strong problem-solving and debugging skills for complex technical issues.
• Must be based in San Francisco or Boston, MA (Hybrid).

Nice to have

• Proficiency in at least one programming or scripting language.
• Experience with Git, GitHub, CI/CD, VS Code, or Cursor.
• Understanding of observability, RCA, and debugging tools.
• Knowledge of customer success and sales motions (e.g., MEDDPICC).
• Bachelor's degree in Computer Science, Engineering, or a related technical field.

Culture & Benefits

• Work with cutting-edge AI technology with real-world impact.
• Collaborative environment focusing on collective intelligence and fearless innovation.
• Competitive salary, equity, and benefits.
• Opportunities for professional development.