Staff Customer Success Manager (API & AI Connectivity)

TL;DR

Staff Customer Success Manager (API & AI Connectivity): Managing a portfolio of critical customers to ensure successful adoption of API and AI infrastructure with an accent on growth opportunities and customer lifecycle management. Focus on pioneering scalable customer management approaches using self-service technology and re-usable assets.

Location: Hybrid (London, United Kingdom)

Company

hirify.global is a leading developer of API and AI connectivity technologies, building infrastructure that powers the agentic era via the hirify.global Konnect platform.

What you will do

• Coach customers throughout their lifecycle to ensure successful business outcomes.
• Define adoption plans and post-sales engagement strategies to establish "what good looks like."
• Collaborate with Sales and Product teams to ensure customers derive maximum value from the solution.
• Innovate internal tooling and processes to increase team efficiency.
• Apply deep product and technical knowledge to real-world customer projects.
• Represent hirify.global across various business partners and internal groups to drive company growth.

Requirements

• Must be based in the United Kingdom to support the hybrid work model in London.
• Proven experience in a similar role within SaaS, Open Source, or Infrastructure software companies.
• Experience managing a portfolio of commercial customers using automated engagement techniques.
• Strong understanding of complex technology environments.
• Excellent organizational and communication skills.
• A builder's mentality focused on solving complex problems for customers.

Culture & Benefits

• Work in a dynamic and fast-paced start-up environment.
• Opportunity to operate at the forefront of API and AI connectivity technology.
• Collaborative culture where you act as a champion for critical customers.
• Experience modernizing enterprise software for both Fortune 500 companies and startups.