Customer Success Specialist (Wireless Networks)

TL;DR

Customer Success Specialist (Wireless Networks): Managing long-term customer satisfaction and the service lifecycle for global enterprises with an accent on onboarding, service delivery, and project coordination. Focus on aligning internal teams to deliver LTE/5G and Starlink solutions on time and ensuring high customer profitability.

Location: Hybrid (Richmond, Virginia)

Company

Global leader providing Wireless Network Solutions for enterprises, leveraging LTE/5G and Starlink technology across 80+ countries.

What you will do

• Act as the primary point of contact throughout the service lifecycle from installation to in-life support.
• Manage the onboarding process for large-scale customers and maintain positive long-term relationships.
• Build reporting capabilities to provide customers with insights into service deliveries and offerings.
• Plan and coordinate customer-facing projects, tracking timelines, milestones, and potential risks.
• Align internal sales operations, service delivery, and network engineering teams to deliver services on spec.
• Handle service escalations, outages, billing inquiries, and contract renewals.

Requirements

• At least 3 years of related professional experience.
• Strong understanding of IT services and IP networks.
• Excellent English communication skills.
• Highly organized and able to operate effectively within a small, agile team.
• Must be based in or able to work in Richmond, Virginia (Hybrid).

Nice to have

• Project or Service Management qualifications such as Prince2 or ITIL.
• Proficiency in additional languages.

Culture & Benefits

• Hybrid working approach combining office culture with work-from-home flexibility.
• Opportunity to grow within a rapidly expanding global tech company.
• Access to a supportive professional team of networking experts.
• Environment focused on diversity, equity, and inclusion.