Lead Client Services Project Manager (Telecoms)

TL;DR

Lead Client Services Project Manager (Telecoms): Driving implementation and delivery of client-facing projects aligned with GSI practice with an accent on project lifecycle management, SOW adherence, and partner governance. Focus on bridging delivery execution with GSI partner strategy and ensuring value realization for enterprise customers.

Location: Remote (USA)

Company

hirify.global is a NASDAQ-listed innovation powerhouse specializing in AI, cloud, and digital software for customer experience, financial crime prevention, and public safety.

What you will do

• Own full lifecycle project delivery from planning through execution to closure using Agile and Waterfall methodologies.
• Develop detailed project plans aligned with SOWs, including co-delivered workstreams with GSI partners.
• Manage multiple concurrent projects and enforce accountability across internal stakeholders and external partner teams.
• Report on project financials, including revenue forecasting, recognition, and partner-influenced revenue contribution.
• Act as the primary escalation point for delivery challenges, GSI partner execution issues, and scope disputes.
• Drive cross-functional alignment between Professional Services, GSI Partner Sales, and Customer Success.

Requirements

• Must be based in the USA
• Strong knowledge of client service and Professional Services delivery models.
• Experience with GSI ecosystems (e.g., Accenture, Deloitte, Capgemini) and partner-led delivery models.
• Deep expertise in Project Management practices and enterprise service delivery.
• Ability to manage in complex, matrixed environments without direct authority.
• Technical understanding of key concepts for CCaaS and Telecoms.

Culture & Benefits

• Opportunity to work in a high-performance environment that challenges limits and sets high standards.
• Part of a global organization with over 8,500 employees across 30+ countries.
• Access to cutting-edge projects in AI, cloud, and digital transformation.
• Inclusive workplace as an equal opportunity employer.