Print & Certification Officer (Education)

TL;DR

Print & Certification Officer (Education): Managing the quality assurance and distribution of printed assessment materials and certificates with an accent on accuracy, compliance, and SLA adherence. Focus on performing meticulous quality checks on exam papers, coordinating with couriers, and ensuring the integrity of high-stakes educational documentation.

Location: Office based in Sale, Greater Manchester

Salary: £27,000

Company

hirify.global is a market leader in technical education, providing qualification certificates, endorsements, and apprenticeships to over 150,000 learners globally.

What you will do

• Perform thorough quality assurance checks on all outgoing and incoming paper-based materials, including exam papers and certificates.
• Handle and sort incoming mail and process paper-based exam requests in line with print production protocols.
• Print certificates for endorsed and regulated qualifications and manage replacement certificate requests.
• Liaise with couriers and third-party suppliers to ensure smooth delivery operations.
• Maintain a clean and organized print room environment and perform data cleansing for End-Point Assessment.
• Manage the department inbox and handle queries within a 24-hour SLA.

Requirements

• Strong attention to detail and accuracy in handling printed materials.
• Ability to work efficiently in a fast-paced, hands-on environment, including standing for extended periods.
• Proficiency in basic office software such as Microsoft Word, Excel, and Outlook.
• Ability to follow strict processes and procedures with minimal supervision.
• Strong written and verbal communication skills.
• Must be based in or able to commute to the office in Sale, Greater Manchester.

Nice to have

• Experience working in an education or awarding organisation.
• Familiarity with exam paper handling, certificate printing, or similar high-stakes document processes.
• Knowledge of service level agreements (SLAs) and compliance auditing.
• Understanding of GDPR and data protection principles in a logistics context.

Culture & Benefits

• 33 days annual leave (25 days plus 8 bank holidays) with additional days based on continuous service.
• An extra day off to celebrate your birthday.
• Annual Loyalty Bonus and annual salary review.
• Bupa healthcare benefits and Employee Assistance Programme (EAP).
• NEST pension and Cycle-to-work scheme.
• Supportive working environment with comprehensive onboarding and a focus on work-life balance.