Engineering Manager, Customer Experience & Operations (E-commerce)

TL;DR

Engineering Manager (Fullstack/E-commerce): Scaling the Seller-Provided Support (SPS) system to improve trust and reduce refunds within a high-growth livestream marketplace with an accent on scalable system design and product UX. Focus on integrating messaging, payments, and logistics to build intelligent tooling for post-purchase issue resolution.

Location: Must live within commuting distance of the New York City, San Francisco, Los Angeles or Seattle hubs

Salary: $245K – $290K + Equity

Company

hirify.global is the largest livestream shopping platform in North America and Europe, enabling users to buy and sell across hundreds of categories.

What you will do

• Own the scaling of Seller-Provided Support (SPS) to all hirify.global sellers to reduce refund rates and increase trust.
• Lead a full-stack team at the intersection of high business impact, technical complexity, and product UX.
• Design scalable systems integrating messaging, payments, and logistics.
• Partner closely with Product, Design, and platform teams to build a cohesive UX experience.
• Develop intelligent tooling for sellers to resolve post-purchase issues.
• Grow and mentor an engineering team, ensuring high speed and quality of delivery.

Requirements

• 8+ years in product or platform engineering.
• 3+ years of experience managing teams of 6–12 engineers.
• Proven track record of building high-impact, end-to-end product experiences and scaling backend systems.
• Ability to act as technical lead for system design and make pragmatic trade-offs.
• Must be based within commuting distance of NYC, San Francisco, Los Angeles, or Seattle hubs.

Nice to have

• Experience with messaging systems or support platforms.
• Familiarity with Python, Elixir, or Postgres.

Culture & Benefits

• Flexible Time off Policy and company-wide spring and winter breaks.
• Comprehensive health insurance including Medical, Dental, and Vision.
• Work-from-home support with home office setup and monthly cell phone/internet allowances.
• US 401k match up to 4% and international pension plans.
• Family planning benefits, annual childcare allowance, and monthly wellness stipend.
• Budget for "dogfooding" the app to develop a deep understanding of the product.