Supervisor Loss Mitigation SPOC (Fintech)

TL;DR

Supervisor Loss Mitigation SPOC (Fintech): Leading and overseeing daily operations for default servicing teams with an accent on homeowner advocacy and compliant loss mitigation lifecycles. Focus on driving operational excellence across collections outreach, coaching high-performing teams, and ensuring strict adherence to regulatory guidelines.

Location: On-site in Phoenix, USA

Company

hirify.global is a technology-first mortgage servicing and consumer direct lending company utilizing an AI-native operating system to improve transparency and efficiency for homeowners.

What you will do

• Lead and support a combined team of Collections and Loss Mitigation SPOC Specialists to achieve department KPIs.
• Oversee homeowner communication regarding hardships, ensuring accurate information on repayment options.
• Manage end-to-end homeowner journeys to ensure continuity of care through the SPOC model.
• Supervise skip-tracing efforts and provide homeowners with alternative payment methods to prevent foreclosure.
• Conduct performance coaching, call monitoring, and quality feedback sessions to drive improvement.
• Collaborate with Foreclosure, Bankruptcy, and Compliance teams to resolve complex cases and optimize workflows.

Requirements

• 5+ years of experience in mortgage servicing (Collections, Loss Mitigation, or Default).
• 1–2 years of experience in a leadership or supervisory role.
• Deep understanding of SPOC requirements, borrower contact strategies, and case management.
• High School Diploma or equivalent.
• Must be based in Phoenix for on-site work.

Nice to have

• Direct experience with loss mitigation underwriting or workout options (modifications, deferrals, partial claims).
• Experience in a high-growth, tech-enabled servicing environment.
• Familiarity with complex investor guidelines.
• NMLS and Collections License.

Culture & Benefits

• Comprehensive medical, dental, and vision benefits.
• Competitive salary and 401(k) plan.
• Generous time off: 17 days PTO, 11 company holidays, and sick days.
• 12 weeks fully paid parental leave for both birthing and non-birthing parents.
• Commuter benefits for public transportation, rideshare, and parking.
• In-office perks including snacks, drinks, and Bagel Fridays.