Senior Customer Service Representative (Semiconductors)

TL;DR

Senior Customer Service Representative (Semiconductors): Managing complex order processing and operational execution for direct customers and distributors with an accent on SAP system expertise and supply chain coordination. Focus on optimizing order-to-delivery workflows, ensuring process compliance, and mentoring junior team members.

Location: Kuala Lumpur, Malaysia

Company

Global leader in secure connectivity solutions for embedded applications across automotive, industrial, and IoT markets.

What you will do

• Process customer orders accurately for direct clients and distributors, ensuring compliance with service-level requirements.
• Manage high-priority and complex orders, coordinating with Logistics, Supply Chain, and Planning to resolve bottlenecks.
• Act as a key user for OM systems (SAP, OM workbench), participating in UAT cycles and process mapping.
• Serve as a primary point of escalation for the CSR team and key accounts.
• Track order accuracy and KPIs, highlighting exceptions and contributing to corrective actions.
• Train and mentor new team members and recommend process improvements to reduce cycle time.

Requirements

• Bachelor’s degree in business, Operations, Supply Chain, or similar field.
• 3–5+ years of experience in order management, customer service, or supply chain operations.
• Strong ERP experience, specifically with SAP.
• Fluent English is essential.
• Excellent communication and stakeholder management skills.
• High attention to detail and strong problem-solving ability.

Nice to have

• Good Mandarin skills.
• Experience supporting system changes, UAT, or continuous improvement projects.

Culture & Benefits

• Access to diverse online and offline learning opportunities for professional growth.
• Commitment to sustainability and measurable environmental progress.
• Inclusive work environment with a strong focus on diversity, equality, and non-discrimination.