Customer Support Executive (Arabic, Turkish)

TL;DR

Customer Support Executive (Arabic, Turkish): Providing support and issue resolution for existing clients across various communication channels with an accent on technical troubleshooting and document verification. Focus on managing client requests via Salesforce/Jira and meeting quarterly KPI targets.

Location: Remote for the first 2-3 months, followed by mandatory relocation to the Southeast Asia support office in Malaysia

Company

hirify.global is a company providing financial services and trading support to its global clients.

What you will do

• Handle client requests and resolve issues via live chat, phone, and email.
• Escalate complex issues to appropriate specialists using Salesforce or Jira.
• Perform hourly verification of documents submitted by clients within specific regions.
• Prepare and interpret detailed reports and documentation.
• Attend company seminars to master business functions and pass required assessments.
• Achieve quarterly KPI targets set by the CS manager.

Requirements

• Native Arabic proficiency.
• Fluency in Turkish and English.
• Bachelor’s degree in business administration or a related field.
• Strong troubleshooting and multitasking skills.
• Customer service orientation and high reliability.

Culture & Benefits

• Comprehensive health and life insurance for employees, spouses, and children.
• 21 days of annual leave plus paid sick leave.
• Professional training, certifications, and free English courses.
• Allowances for sports club memberships, meals, and transportation.
• Educational allowance for children’s school and kindergarten fees.
• Annual holiday flight tickets and accommodation coverage within yearly limits.

Hiring process

• Interview with the Talent Acquisition team.
• English language test and a written assessment.
• Interview with the trainer followed by a final interview.