Customer Support Executive (Thai)

TL;DR

Customer Support Executive (Customer Support): Providing technical support and issue resolution for existing clients with an accent on multitasking across communication channels and accurate documentation. Focus on resolving client requests via live chat, phone, and email, and escalating complex issues through Salesforce and Jira.

Location: Remote for the first 2-3 months, then relocation to the Southeast Asia support office is required

Company

hirify.global is a financial services company focusing on trading and client support.

What you will do

• Process client requests and resolve issues via live chat, phone, and email.
• Escalate technical issues to the appropriate specialists using Salesforce or Jira.
• Verify submitted client documents within specific regions on an hourly basis.
• Prepare and interpret detailed reports and documentation.
• Achieve quarterly KPI targets set by the Customer Support manager.

Requirements

• Fluency in English and Thai is required.
• Bachelor’s degree in business administration or a related field.
• Strong client-facing communication and troubleshooting skills.
• Ability to multitask and maintain high attention to detail.
• Must be able to relocate to the Southeast Asia support office after the initial remote period.

Culture & Benefits

• Comprehensive health and life insurance for employees and their families (including dental and mental health).
• 21 days of annual leave and paid sick leave.
• Allowances for meals, transportation, and sports club memberships.
• Education allowance for children's school and kindergarten fees.
• Holiday flight tickets and accommodation coverage within yearly limits.
• Extensive learning opportunities, including certifications and trading workshops.

Hiring process

• Interview with the Talent Acquisition team.
• English language test and written assessment.
• Interview with the trainer and a final interview.